Cancelling a hotel room booking

Many hotel rates can be cancelled freely until a day before arrival. Cancelling an in-room booking never makes a guest liable for damages either. What the house keeps is the part of the fee it has already earned when his message arrives, and that part grows as the booked hour comes closer.

The notice scale

• More than a day before the booked time: nothing is kept, and any deposit paid comes back whole.
• Within the last twenty-four hours, while she has not yet left: half the deposit is kept as fee earned and the other half goes back to the guest.
• After she has left for the hotel: the whole deposit counts as earned.

If someone else books the cancelled hour, the deposit is returned in full, and a guest able to show the house lost less than it kept is charged less.

Moving rather than cancelling

Each reservation may move once at no cost, when the request comes more than twenty-four hours before the start and the new date falls within fourteen days; the deposit travels with it. A further move, or one asked for later than that, is measured on the notice scale at the moment of asking.

When the house cannot deliver

If the house cannot provide the session, the guest decides: a new date, with his deposit held until he picks one, or the deposit back in full.

Reservations taken without a deposit

A returning guest's same-day hour or two carries no deposit. Called off before she sets out, it costs nothing at all; called off once she is travelling, it costs only the part of the fee her journey represents.

Sessions that end early

A guest who stops before the booked time is up owes the fee for the time reserved, since that hour was held for him alone. Your therapist decides where her limits are, and if one is pressed or her safety is not respected she ends the visit there and then; from the moment she is at the door, the fee for the reserved time stays due and nothing is added on top, that hour having been held and her journey already behind her.

The fourteen-day right

Articles 6:230m to 6:230z of the Dutch Civil Code let a consumer withdraw from most services agreed at a distance within fourteen days. Article 6:230p removes certain contracts from that right, among them services related to leisure activities where the contract fixes a specific date or period, and an evening booked for a named hour is that kind of contract. For a same-day session the guest is also asked to confirm in the thread, before she sets out, that he wants it performed at once. The cancellation policy holds the whole position, with amounts under deposit and wider conditions in the terms.