Half the fee confirms most in-room bookings and is paid before she sets out; what is kept if you cancel follows the notice you give. A same-day hour or two for a guest the house already knows is paid in full at the door.
An overnight, eight hours, is split down the middle. One half is the deposit, paid once the hour has been agreed in the booking conversation, and the other half is settled in the room when she arrives. One guest with two therapists for three hours divides the same way, half ahead and half at the door. The same three hours for a couple, a therapist for each of you, follows suit, with the second half handed over in the suite. A guest writing to the house for the first time from a canal-side room, wanting one hour tonight, sends half that hour's fee before she sets out and settles the remainder when she knocks. Two hours fixed for tomorrow evening rather than tonight carry a deposit worth exactly one of the two hours.
One kind of booking carries no deposit at all. Picture a guest the house looked after on an earlier trip, back in Amsterdam for a conference and writing from his hotel at ten in the evening for ninety minutes. The hour is agreed in the thread, she reaches his door within forty to sixty minutes anywhere in central Amsterdam, and the whole fee for those ninety minutes is paid there. That exception is drawn narrowly: a same-day session of one or two hours from a returning guest. A first booking, a later date or a third hour brings the deposit back in. Each profile in the roster prints her rates for a single guest and for a couple, with one therapist or with two.
Half the fee is paid in advance for seven kinds of booking, each of which holds an hour well before the evening arrives:
The deposit can be paid by card. Revolut, Wise and cryptocurrency are accepted too, if you would rather use one of those. Cash cannot serve as a deposit, because the deposit is settled before she sets out and cash only travels with her. The exact sum, and how to send it, are confirmed to you in writing in the booking conversation before she leaves for your hotel. Every price on this site is a euro price, and that euro figure is what the booking costs. The balance is paid in the room on arrival. Cash in another major currency is accepted for the balance, and the amount in that currency is confirmed to you in writing before she sets out. The order of steps is on the booking page.
Cancelling a booking never makes you liable for damages. What the house keeps is the part of the fee it has already earned, and that part depends on how much notice you give. The same scale applies to every booking that carries a deposit.
If the hour you cancelled is booked by another guest, the deposit is returned in full. If you can show that the house lost less than the part it kept, the house keeps less.
The reasoning fits in a hotel lobby. A week out, the evening can still go to someone else, so nothing of it has been earned. By the afternoon of the day, fewer guests are still looking for that hour, and half the deposit reflects that. Once she has left for your hotel, the evening belongs to your booking and to no one else's.
If the house cannot deliver the session you booked, you decide what happens next. You may take a new date, and the house holds your deposit for as long as you need to choose one. You may instead have the deposit back in full. If the therapist you chose cannot come, you are told as soon as the house knows, and you either choose someone else from the roster or take the deposit back.
A change on your side is not the house failing to deliver. A dinner that runs past midnight, a flight moved to the morning or a hotel swapped halfway through the stay is a move or a cancellation, measured on the scale above. Within central Amsterdam a change of hotel usually needs nothing more than the new address and room number in the thread.
You may move a booking once without charge. The request must reach the house in the booking conversation more than twenty-four hours before the booked time. The new date must fall within fourteen days. The whole deposit then moves with the booking. A further move, or a move asked for inside the final twenty-four hours, is measured against the notice scale, exactly as a cancellation sent at that moment would be. Whatever the scale does not let the house keep moves with the booking to the new date.
So a guest who hears on Monday that Wednesday's client dinner has slipped a week can move the evening and lose nothing. The same guest writing on Wednesday afternoon, before she has set out, carries half the deposit across and leaves the other half behind as fee earned.
A returning guest's same-day hour or two is booked without a deposit. If you cancel that booking before she has set out, there is nothing to settle. If you cancel after she has set out, the house asks for the part of the fee that her journey represents, and for nothing more.
Articles 6:230m to 6:230z of Book 6 of the Dutch Civil Code carry the EU Consumer Rights Directive into Dutch law. Those articles usually give a consumer fourteen days to withdraw from a service agreed at a distance. A booking made by message counts as agreed at a distance. Article 6:230p removes certain contracts from the fourteen-day right. They include services related to leisure activities where the contract fixes a specific date or period. Every booking here is for a named hour on a named day, which is the case that exception is written for. The fourteen-day right therefore does not arise for it.
For a session on the same day, the house also asks you for one message in the booking conversation before she sets out. In it you confirm that you want the session performed straight away. You also confirm that you understand the fourteen-day right will not apply once the session has been performed. The rest of the arrangement is set out in the terms.
If you end a session before the booked time is up, the full fee stays due. The hour was reserved for you, she made the journey to your hotel, and the minutes left over cannot be offered to anyone else.
Your therapist decides where her limits are. If her safety or her comfort is not respected, or a limit she has set is pressed, she ends the visit there and then. Once she has reached your room, what you owe is the fee for the reserved time, with no charge added to it, since that time was set aside for you and she had already travelled to reach it.
A booking is treated as made in bad faith when one of these applies:
A guest who simply misses a booking has not made a false one. An ordinary missed appointment is a cancellation, handled on the scale above.
When a booking meets those criteria, or a visit ends because a limit was pressed, the house writes a short internal note. The note holds the date, what happened, and the name and number the booking was made with. It is held for twelve months. It stays inside the house, nobody outside the house sees it, and it is used only to decide whether to accept a further booking from the same person. The privacy page explains how to object to the note or ask for it to be removed. Where what happened may be a criminal offence, the house may report it to the police.
A guest who books under his own name and opens the door when she knocks has no reason to think about any of this. Practical questions are answered in the FAQ, and anything about one particular booking belongs in its own conversation.
Tonight
Name the room, the hour and how long you would like her there. The reply comes back in the same thread with who is free.